Australia’s consumer watchdog is suing the country’s two biggest supermarket chains, alleging they falsely claimed to have permanently dropped the prices of hundreds of items.
The Australian Competition and Consumer Commission (ACCC) alleges Coles and Woolworths broke consumer law by temporarily raising prices before lowering them to either the same level or higher than originally.
Coles said it would defend itself against the allegations, while Woolworths said it would review the claims made against it.
The grocery giants, which account for two thirds of Australia’s grocery market, have come under increasing scrutiny in the past year over alleged price gouging and anti-competitive practices.
After years of marketing campaigns, Australian shoppers have come to understand that Woolworths’ ‘Prices Dropped’ promotion and Coles’ ‘Down Down’ branding mean a sustained reduction in the regular prices of supermarket products, ACCC chair Gina Cass-Gottlieb said.
But in many cases “the discounts were, in fact, illusory”, she added.
The watchdog’s investigation – sparked by complaints and the ACCC’s own social media monitoring – found Woolworths had misled customers about 266 products over 20 months, and Coles for 245 products across 15 months.
The products included everything from pet food, sticking plasters and mouthwash, to Australian favourites like Arnott’s Tim Tam biscuits, Bega Cheese and Kellogg cereal.
The ACCC estimated that the the two companies “sold tens of millions” of the affected products and “derived significant revenue from those sales”.
“Many consumers rely on discounts to help their grocery budgets stretch further, particularly during this time of cost of living pressures,” Ms Cass-Gottlieb said.
“It is critical that Australian consumers are able to rely on the accuracy of pricing and discount claims.”
It is seeking that the Federal Court of Australia impose “significant” penalties on the two firms, and an order forcing them to fund a charity to deliver meals to Australians in need – on top of their existing food aid programs.
In a statement, Coles said the company’s own costs were rising which led to an increase in product prices.
It had “sought to strike an appropriate balance” between managing that and “offering value to customers though the recommencement of promotional activity as soon as possible after the establishment of the new non-promotional prices”, it said.
The company takes consumer law “extremely seriously” and “places great emphasis on building trust with all stakeholders”, it added.
Woolworths said in a statement that it would engage with the ACCC over the claims.
“Our customers are telling us they want us to work even harder to deliver meaningful value to them and it’s important they can trust the value they see when shopping our stores.”
